Return & Refund Policy

Last updated: November 2026

We want you to love your Winterina pieces. If for any reason you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging with all tags attached
• Accompanied by the original receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Items marked as final sale
• Gift cards
• Customized or personalized items
• Items showing signs of wear, damage, or alteration

How to Initiate a Return

To initiate a return, please contact us at hello@winterina.com with your order number and reason for return. We will provide you with a return authorization and shipping instructions. Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

We replace items only if they are defective or damaged. If you need an exchange for the same item, contact us at hello@winterina.com.

Contact Us

For any return questions, please reach us at:
Winterina
Email: hello@winterina.com
Website: winterina.com