Shipping Policy

Last updated: November 2026

Thank you for shopping with Winterina. We want to make sure your order arrives safely and on time.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day.

Shipping Rates & Delivery Times

We offer the following shipping options:

• Standard Shipping (US): 5–8 business days — Rates calculated at checkout
• Expedited Shipping (US): 2–3 business days — Rates calculated at checkout
• International Shipping: 10–21 business days — Rates and customs fees calculated at checkout

Free Shipping

We offer free standard shipping on orders over $150 within the United States.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package directly with the carrier.

International Orders

International customers are responsible for any customs duties, taxes, or fees imposed by their country. Winterina is not responsible for delays caused by customs processing.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us at hello@winterina.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue promptly.

Contact Us

For shipping questions, please contact us at:
Winterina
Email: hello@winterina.com
Website: winterina.com